After-Sales Policy-Return Policy

1. Do you accept 30-day returns without reason?

In view of the complexity of cross-border transactions in terms of entry and exit, customs declaration and taxation, logistics, foreign exchange, etc., unless there is a quality problem with the goods you buy on this site, refunds are not supported.

2. Do you accept 45 days for unreasonable exchange?

Your purchase of goods on this website is equivalent to overseas purchases, and the laws of the local country of the goods apply, and this website does not support exchanges. Therefore, please confirm that the goods you need to buy are accurate before placing an order. Avoid unnecessary losses.



The return policy for the following situations:

1. Reason for return: quality problem.

Please contact customer service within 2 working days after signing the receipt, and ask you to issue a test report or the original copy of the certification document confirmed by the brand to be a quality problem.

Return Process: After the after-sales confirmation is a quality problem, the buyer needs to return the problematic product and its accessories, instructions, shopping vouchers, packaging, anti-counterfeiting labels, etc., to the designated after-sales point.

Refund operation: full refund (including return shipping fee).

Duties and taxes processing: If you purchase goods that need to be returned due to quality problems, and you have paid the corresponding customs duties when entering the country, we will refund the taxes and fees at the same time as the refund.

2. Return type: delivery problem

If the goods are damaged, sent the wrong goods, missed, lost packages, etc., please contact customer service within 3 working days after signing the receipt and provide the following information (1. Order number; 2. Delivery list photo; 3. Close-up photo of damaged goods, If there are multiple pieces, please put all damaged goods together) and send it to our customer service mailbox. In addition, after the wrong delivery is confirmed by the after-sales service, you need to return the problematic product and its accessories, manuals, shopping vouchers, packaging, anti-counterfeiting labels, etc. to the designated after-sales point.

Return Process: After the customer service confirms, we will handle the relevant after-sales refund for you (Note: If the product packaging is damaged, but it does not affect the use of the item, a full refund cannot be provided).

Refund operation: After we receive your returned package and confirm that the product is complete and the quantity is correct, we will refund the payment for the ordered product to your payment account (including the return shipping fee). Goods without problems will not be returned.

Duties and taxes processing: If you purchase goods that need to be returned due to quality problems, and you have paid the corresponding customs duties when entering the country, we will refund the taxes and fees at the same time as the refund.

3. The type of return: personal reasons (including but not limited to being forced to return by the customs due to exceeding the customs' restrictions on the quantity and amount of personal overseas purchases of goods).

Return process: The goods are required to be intact and unopened. You need to return the product and its accessories, instructions, shopping vouchers, packaging, anti-counterfeiting labels, etc. to the designated after-sales point.

Refund operation: After we receive your returned package and confirm that the product is complete and the quantity is correct, we will refund the payment for the ordered product to your payment account. Please note that the refund does not include the international logistics freight you paid at that time. In addition, please note that if the package does not arrive at the after-sales point for a long time due to the logistics company you choose or other reasons, the goods are damaged or lost. In this case, we cannot handle the after-sales refund for you, please forgive me. You can inform us of the courier tracking number after sending it out so that we can track your package and process your refund for you.

Return Process:

Step 1: Contact customer service.
Email contact: Please send an email to the customer service mailbox of support@mirastons.com, we will reply to you within 48 hours. The working hours of the email customer service are Monday to Friday: 9:00 – 18:00 (us time).

Step 2: waiting for customer service confirmation
Get The Label Chinese customer service will complete the confirmation within 48 hours of receiving your information, and will communicate with you in time after confirmation.

Step 3: returned goods
After the after-sales confirm that the situation is true, please return the goods and their accessories, manuals, shopping vouchers, packaging, anti-counterfeiting labels, etc. to the designated after-sales location.

Step 4: after the customer service, receives the return, complete the refund
We will process the refund within 7-10 working days after receiving your returned package and confirming that the goods are complete and the quantity is correct. The refund and shipping fee will be returned to the account you used when you placed the order in the same way as the payment method you used to purchase.

Special Note: the following circumstances will not be returned

1. The product pictures and information on the web page are for reference only. The color difference between the actual product and the web page publicity pictures may be caused by the shooting lights and the color difference of different displays. This is not a quality problem and will not be returned.

2. Due to the production process or fabric treatment, some products will fade or deform after washing. Those within the scope of the quality inspection standards are normal and cannot be dealt with according to quality problems; in addition, such situations can also be caused by detergents or improper washing methods, and they are not dealt with according to quality problems.

3. A slight difference in size is not a quality problem and will not be returned.

4. The product will not be returned if the customer misreports the reason for return due to the difference between the customer's personal ability or use environment and the attributes of the product.

5. Goods damaged due to personal reasons will not be returned.

6. Products that are missing or unable to match the main product, such as accessories, warranty cards, etc., will not be returned.

7. Other products that do not support return in accordance with the law or the rules of this website and the product details page are not allowed to be returned.